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Business Apologising: The Case of the Erebus Disaster


Business Apologising: The Case of the Erebus Disaster

Takes a close look at the business apology, using the example of the Air New Zealand TE901 Erebus Disaster to show how and why organisations need to apologise well. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.

  • ISBN: 9780463766354
  • Author: Janet Sayers
  • Published: 2018-05-20 02:20:08
  • Words: 3930
Business Apologising: The Case of the Erebus Disaster Business Apologising: The Case of the Erebus Disaster