Drivers in the UK Finding It Difficult To Contact DVLA during Busy Periods
Some people are reporting experiencing difficulty whilst they are attempting to contact the DVLA. They are attempting to contact the DVLA for various reasons, such as , purchasing a personalised number plate or arranging/cancelling driving tests.
Previously, if you had problems attempting to communicate with the DVLA over the phone, you could simply visit your local office. There were many offices in regional areas such as Worcester, Inverness, Carlisle and Liverpool- 39 in the network in total. However, at the end of 2013, the DVLA made the decision to close all of the local offices down. This was because most people were now going online to use DVLA services, such as renewing a driving licence or getting car tax.
All DVLA services are now provided by the agency’s key office in Swansea, Wales. Centralising all the services to one location has allowed the agency to save money and to keep costs down, but that has come at a price. It is now more difficult for drivers to resolve their issues by contacting the DVLA, as it can be harder to get in touch with them. Often, drivers are put through excessive automated systems and lengthy waiting times just to speak to a person who can resolve their query.
What to do if you are having difficulty contacting the DVLA:
See if you can get help online
Much of the DVLA’s important services are now available online. This includes taxing your vehicle (following the abolishment of the tax discs), renewing your driving licence, getting a replacement logbook, placing/removing the registration of a vehicle, declaring your vehicle off road (SORN), replacing a lost driving licence and which could affect your ability to drive. The DVLA has also just launched a ‘share driving licence’ service which allows you to share details of your driver qualifications, convictions and penalty points with third parties such as employers and rental car companies. All you have to do is generate a code and share it with them.
Visit the Post Office
If you are missing the personal touch of visiting your local office, this option may be best for you. If you need to renew your driving licence, you can visit the Post Office and they will take your photograph, get your signature and send the application off for you for a small fee (including postage). You just need to take your renewal notice and photocard licence with you. If you don’t have a reminder, don’t panic because as long as you haven’t changed your name you will still be able to use the service.
Find alternative numbers
If you are tired of sitting through endless automated systems and just want to speak to a human, you just need to find an alternative number which may be a less busy line than the .